SHIPPING AND PAYMENT INFORMATION
Is your credit card processing safe?
Absolutely. We use the highest SSL (Secure Sockets Layer) protocol for security and data integrity so that all transactions on our website are encrypted and safely communicated. Our shopping cart uses PayPal Pro for credit card processing—a trusted service provider. Additionally, credit card numbers are never stored anywhere in our system, so the risk of theft and fraud is minimized.
How is my customer information used?
We only use customer information to process orders. We never share or sell any customer information. We may contact you to follow up on an order or to communicate offers. However, you can always opt out of future communications by following the unsubscribe link in the email.
How much is shipping?
When will my order be shipped?
We aim to ship your chocolates within 24 hours of receiving your order. Typically, orders placed by 3 PM EST Monday through Wednesday are shipped the same day. Orders placed after 3 PM Wednesday through Monday morning will ship on Monday.
How do you ship?
Do you ship to P.O. Boxes?
We recommend you specify a shipping address where someone can sign for the package to ensure that your chocolates arrive fresh and intact, whether for yourself or a gift recipient.
How long do your chocolates last?
Our chocolates taste best when enjoyed within 2-3 weeks of receipt.
What varieties do you have?
Can I make a custom order through the website?
Can I custom order a specific variety?
Yes, however, because our stock changes daily, we cannot guarantee that we will have a particular variety on a specific day.
I’m allergic to nuts? Can you accommodate me?
While very few of our products feature nuts, peanuts and hazelnuts are used and stored on-premises. Therefore, some products may include trace elements of nuts. Please call 610.692.5206, and we will do our best to accommodate you.
What is the cocoa content?
How will I know what I am eating?
If you order an assortment box of our signature truffles, we believe there is something to be said about being surprised with your first bite. But, there is also a picture taste guide included in each box. Should you order one of our mendiants or chocolate bars, you’ll find that tasting notes have been provided both on the website and the packaging.